Privacy Policy

Last updated: 12 October 2026

1. Who we are

Creationic ("Creationic", "we", "us") is a web design and development studio based in Dhaka, Bangladesh, working with clients worldwide. This policy explains how we handle personal information when you visit creationic.com, contact us, book a call or become a client.

For questions about this policy or your information, email hello@creationic.com.

2. Information we collect

Information you give us

  • Contact and booking forms: your name, email address, phone or WhatsApp number (optional), current website, the services you're interested in, budget range, timeline and project details.
  • Calls and email: anything you choose to share with us during a strategy call or by email.
  • Client projects: billing details, and the content, files and account access you provide so we can deliver your project.

Information collected automatically

  • Basic technical data such as IP address, browser type, device, pages visited and referring site, collected through server logs and, where enabled, privacy-friendly analytics.
  • Information from cookies or similar technologies used by our booking and form tools (see Cookies & analytics).

We do not knowingly collect sensitive personal information, and we ask that you don't send it to us through our forms.

3. How we use your information

  • To reply to your enquiry, schedule and run strategy calls, and send booking confirmations and reminders.
  • To prepare proposals, deliver projects, provide support and send invoices.
  • To send occasional updates or offers by email, only if you agreed to receive them — you can unsubscribe anytime.
  • To keep our website secure, fix problems and understand how it is used so we can improve it.
  • To meet legal, tax and accounting obligations.

We never sell your personal information.

Where data protection laws such as the GDPR or UK GDPR apply, we rely on: your consent (for example, marketing emails); steps before a contract and performance of a contract (replying to enquiries, delivering projects); our legitimate interests (running and securing our business and website); and legal obligations (tax and accounting records).

5. Who we share it with

We share information only with trusted service providers who help us run the business, and only as needed:

  • CRM, forms and scheduling: our contact form, booking calendar and email follow-ups run on a GoHighLevel-based CRM.
  • Video calls: Zoom or Google Meet, depending on the call.
  • Hosting, security and email: our hosting provider, Cloudflare (DNS, security and email routing) and Google Workspace/Gmail.
  • Payments: payment processors such as Stripe, PayPal or Wise when you pay an invoice. We do not store full card details.
  • Professional advisers and authorities: accountants or lawyers where needed, and authorities when the law requires it.

These providers process data on our behalf under their own privacy and security commitments.

6. Client project data

When we build or maintain a website, funnel or app for you, we may access your systems and your customers' data. We use that access only to deliver the agreed work, keep credentials confidential, and return or delete project materials when the work ends or when you ask. You remain responsible for your own website's privacy policy and for having a lawful basis to collect your customers' data.

7. Cookies & analytics

Our website itself uses only what it needs to work. Our embedded booking calendar and contact form may set cookies to remember your session, prevent spam and show the right time zone. If we add analytics, we prefer privacy-friendly tools and will update this policy. You can block or delete cookies in your browser settings; some features, such as booking, may not work without them.

8. How long we keep it

  • Enquiries that don't become projects: up to 24 months, then deleted.
  • Client and billing records: as long as needed for the project and for legal, tax and accounting purposes (usually up to 7 years).
  • Marketing contacts: until you unsubscribe or ask us to delete your details.

9. Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS), access controls, two-factor authentication on key accounts and regular backups. No system is completely secure, so please contact us right away if you believe your information has been compromised.

10. International transfers

We are based in Bangladesh and our service providers may store data in other countries, including the United States and the European Union. Where required, we rely on appropriate safeguards such as the providers' standard contractual clauses.

11. Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to or restrict certain processing, and to withdraw consent at any time. To make a request, email hello@creationic.com — we'll reply within 30 days. You can also complain to your local data protection authority.

12. Emails & opting out

We only send marketing emails if you opted in. Every email includes an unsubscribe link, or you can simply reply and ask us to stop. We'll still send messages about any booking or project you have with us.

13. Children

Our services are for businesses and adults. We do not knowingly collect information from children under 16.

14. Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when it last changed; significant changes will be highlighted on this page.

15. Contact us

Creationic · Dhaka, Bangladesh
Email: hello@creationic.com